Refunds and billing issues

Because Apple handles payment for Bolus, refunds are requested from Apple rather than from us. Apple decides on refunds under its own terms, but the process is quick and you can do it yourself.

Requesting a refund

1. Go to reportaproblem.apple.com and sign in with your Apple account.
2. Find the Bolus charge in your purchase history.
3. Choose the option to request a refund and follow the steps.

You can also start this from the email receipt Apple sent for the charge, which has a Report a Problem link.

Apple will let you know whether the refund is approved, usually within a few days.

A charge you did not expect

• Check it is the subscription renewing. After a free trial, or at the end of a period, the next period is charged automatically. Open Settings > [your name] > Subscriptions > Bolus to see the renewal date and confirm.
• If you meant to cancel but were still charged, cancelling only stops future renewals and does not refund a charge already taken. Request a refund from Apple as above, and cancel so it does not renew again. See cancel your subscription.
• If you do not recognise the charge at all, check whether a family member sharing your Apple account subscribed, then query it with Apple.

Still not right?

If you have been through Apple and something still looks wrong, email support@bolus.health from your account address. We cannot process Apple refunds ourselves, but we can look into what happened and point you the right way.