Restore your subscription

Your subscription is tied to your Apple Account, so it follows you between devices as long as you sign in with the same one. If Premium does not show up, you can restore it.

New phone, or reinstalled the app

Sign in to your new iPhone with the same Apple Account you used to subscribe, then sign in to Bolus with Sign in with Apple. Your subscription should be recognised straight away.

If Bolus still shows you as free, tap Restore purchase in Settings → Bolus Premium, or on the subscription screen. This asks Apple to re-check what you have bought and reconnect it. You are not charged again.

Make sure it is the right Apple Account

A subscription belongs to the Apple Account it was bought with. If you have more than one, check you are signed in to the one you subscribed with. You can see your subscriptions under Settings > [your name] > Subscriptions.

Just cancelled, and it still says Active

That is expected. Cancelling stops the next renewal but leaves you with Premium until the end of the period you have paid for, and the row shows the date it runs to.

Updating your payment method

If a payment fails or your card has changed, update the payment method on your Apple Account under Settings > [your name] > Payment & Shipping. Apple uses that for all your App Store subscriptions, including Bolus, so your next renewal goes through without a gap.

Still not showing

Check you have a connection, close and reopen Bolus, then try Restore purchase once more. If it still will not recognise a subscription you are paying for, email support@bolus.health with the date of the charge and we will look into it.